FAQs

FAQs

Q Can foreign motorists access your service?
A Yes they can, we are accredited by Certain insurance companies and Roadside ASSISTANCE companies mostly in South Africa whose members can access our service in the same manner as if they were home, one needs to check with their service provider before they travel into Zimbabwe.

Q I'm in the diaspora and want to pay for my Mother/Father or spouse to be a member, What do I do?
A Just fill in the form available on our website with all their details and they can come in and pay the membership fees, or our memberships team can get in touch with them if you provide their details.

Q What is your response time?
A Our average response time is 30 minutes. We will however strive to attend to our clients in the shortest time possible, Road Angels is continually trying to beat its own records in terms of response time.

Q How do I use the service?
A Once purchased, we will send you your membership email which contains all the information required to access the service. We provide your emergency contact phone number upon activation of your membership. Upon your vehicle becoming disabled simply call the number and read your registration number and and you will be attended to.

Q What vehicles can be covered?
A Any vehicle up to a 2 tonne pickup or motorcycle can be covered in our policy. Each policy only covers one vehicle. Currently our coverage will cover vehicles or motorcycle based on year, make, model and mileage.

Q Who can use the service?
A Anyone can purchase the service. The service is attached to your vehicle and as long as the vehicle you drive meets our mileage and age criteria found in our terms and conditions, then service will be available.

Q How many service calls am I allowed to make in one year?
A 4 service calls on angel basic 8 calls on supreme.

Q What if I don't have a phone?
A Without a phone there is no way to contact our emergency service support. This is a must to take full advantage of the services.

Q How can I comment on your service?
A For any complaints or compliments please feel free to dial our Marketing Angel on 0773 000 334 or e-mail us at info@roadangels.info, or dial our numbers at 04-334318.

If your query is not covered here, you can contact us for more information.